GUARANTEE + RETURNS
ONLINE PURCHASE PAYMENT OPTIONS:
Credit Card Payment
You may purchase items from our website via our secure server shopping cart checkout. We accept Visa, Mastercard, American Express and Discover cards. If paying with American Express, please refer to our Return Policy below.
We accept personal checks if this is your preferred payment option. To pay by check, please mail your payment to our store address. Your check must process fully and clear before your order is shipped. This could take up to 10 business days, so please allow extra time when purchasing. Due to processing time, please do not request rush shipment on items paid by check. Checks should be made payable to A. Brandt + Son.
We happily offer easy layaway options for our customers. Please contact us via phone or email if you're interested in making a layaway purchase. A down payment of 20% of the original price must be made to initiate the layaway, and the purchase must be paid in full within 90 days from the original payment date. If payment is not made in full within 90 days, the item will be returned to stock, and your deposit and payments will become a store credit. Unfortunately, we can not apply any discounts or promotions to items purchased through layaway. Please see our Layaway Return Policy below.
Customer satisfaction is very important to us and we want you to be happy with your purchase! If you're not pleased with your order, you can return any item without question if you contact us within 3 business days after receiving your order. Refunds will be credited via your original form of payment. For a full refund, returns must be RECEIVED BY US within 7 days of your original order date (within 5 business days of receiving your order). To process a return, simply contact us via email at firstname.lastname@example.org or by phone at (610) 617-0993. We offer Free Shipping on returns over $500. For purchases under $500, please package the item the same way it was shipped and send it back fully insured, signature requested.
Returned merchandise must be unworn, undamaged and in its original condition.
If we do not receive the returned item(s) within the stated 7-day period, A. Brandt + Son reserves the right to issue a full or partial store credit to be used towards a future purchase, in lieu of a refund.
Shipping, insurance and any additional charges incurred during the transaction will be deducted from the total amount of your refund. A re-stocking charge of 2% will be applied for purchases totaling $3,000.00 or more.
Diamond ring purchases must first be inspected and approved by our certified GIA Graduate Gemologist upon return, after which the refund will be credited via your original form of payment.
Returns with American Express: We do accept American Express for purchases, however, a restocking fee of 3.25% will be applied for all returns using an American Express credit card, regardless of the price.
No exceptions will be made to our Return Policy unless we agree with prior approval. Please feel free to contact us with any additional questions or concerns.
CUSTOM DESIGNS GUARANTEE
Choose from one of our custom designs, or allow us to collaborate with you to bring your design to life. Kindly call or email us to schedule a complimentary consultation which will allow us to fully discuss the vision of your custom piece.
During the consultation, you will share your ideas so that we can create a custom piece of jewelry that is truly you. We will discuss all of the important details, including gemstone and precious metal options, design, time frame and budget. Feel free to bring specific ideas or images for inspiration.
If this is an end to end custom piece, outside of our custom designs, we ask for an in-store consultation to ensure clarity of your vision.
Once all of the details have been decided, our skilled team of jewelers will bring your custom created design to life. If this is an end to end custom piece, we will have a wax mold made for you to review and approve before design production begins.
Total design production will take 4-6 weeks to complete and a 50% deposit will be taken once the wax mold and design details are approved.
RETURNS ON LAYAWAYS
We do allow returns on layaways, but unlike our regular return guarantee, we do not issue a full refund as we are holding an item aside for a length of time. A store credit, which is good indefinitely, is issued for the full paid amount (less any applicable shipping costs). In addition, if for any reason the layaway is not paid in full and/or completed on time, the merchandise will be returned to stock. The amount of 25% of the original purchase price is charged as a restocking fee, and any remaining funds are returned to the customer.
There is no state sales tax applied for international customers, or for US customers who reside outside of Pennsylvania. Pennsylvania residents who are not in the trade must pay standard 6% sales tax, added to the sale at the time of purchase. If you are a PA resident with a resale number, please contact us prior to purchase.
All fine jewelry should be cared for properly, especially vintage and antique pieces. Due to their age, many antique and vintage pieces can be more delicate and fragile than modern jewelry. Many of our pieces were hand made by skilled craftsmen over 100 years ago and because of this, they should worn gently. Proper care of your jewelry will allow you to wear it happily while reducing the risk of damage.
Please always remove your jewelry when:
- Exercising, or doing any strenuous activity
- Showering, bathing, swimming, or washing hands
- Gardening or working with tools
- Cleaning, cooking, or doing dishes
In addition, please avoid subjecting your jewelry to potential high impact or pressure. Although gemstones and metal are very hard materials, it is always possible to chip, scuff, lose, or crack the setting/stones if you accidentally hit it in the wrong place or angle.
REPAIRS + WARRANTY
A. Brandt + Son covers the cost of repairs under normal wear for the first six months after purchase. If the jewelry item is noticeably bent, damaged or shows improper care, we will repair the piece at cost to the customer. Additionally, we offer cleaning and stone-tightening free of charge. After the first six months, the customer will be charged for all repairs.
We stand behind every piece of merchandise that we sell. If you are not 100% happy with your purchase, or if you have any reservations about it, please contact us! We can work to resolve your issues, or issue a refund on returned purchases. Please keep in mind that all returns must be received within 7 days for a full refund. Also, please not that if any jeweler/mechanic other than A. Brandt + Son makes any alterations or repairs to your jewelry, the warranty will be voided. We have a very skilled jewelry mechanic who specializes in the care and restoration of antique and vintage jewelry. If you have a repair or alteration that you wish to have done to the item(s) that you purchased from us, we ask that you contact us firsthand so that we can have our skilled mechanic do the work. If you choose to take it to your personal jeweler, you may do so at your discretion. However, we unfortunately can not accept returns or issue refunds of any kind if the piece has been altered by another jeweler or damaged in the process.
COMPLIMENTARY RING SIZING
We are happy to offer a one-time complimentary ring sizing for all rings above $500, rings under $500 the cost of sizing is $25.00. When purchasing through our website, please provide the desired ring size in the notes section or simply call us at 610.617.0993 or email us at email@example.com. As noted previously, if you decide to have the ring sized by another jeweler, we unfortunately can not offer a refund if the piece has been damaged. If you wish to have additional ring size adjustments made after the initial complimentary resizing, please contact us, as we can arrange to have it by our skilled jeweler at a competitive price.
WEBSITE TERMS & CONDITIONS
We strive to provide clear and accurate jewelry descriptions for each and every item. Please read the "Condition" section of each jewelry description prior to purchase, as part of your due diligence. Stone carat weights stated represent approximate weights which can vary up to 10% unless otherwise noted. Any ruby, sapphire or emerald sold by A. Brandt + Son is sold under the assumption that such precious stone has undergone some type of clarity or color enhancement, unless it is sold accompanied with a certificate from a gemological laboratory stating otherwise. Due to the age, antique and vintage jewelry is often not perfect, and may have normal signs of surface wear, or small imperfections due to its hand crafted rather than mass-manufactured nature. This is what makes each piece special and unique! Please keep in mind that all merchandise is sold "as is". If there is any notable damage besides normal wear, we will disclose it.